In Words Aren't Enough: How Cancel Culture is Changing Strategic Communications, author Kathryn Kolaczek builds on existing crisis communications best practices to create an enlightening and perspective-shifting approach to online cancellations.

By laying out clear definitions of key concepts regarding cancel culture; providing lists with tips, key considerations, and best practices; and incorporating relevant case studies, Kolaczek delivers on her promise that readers will gain confidence in dealing with these situations after reading this book.

Highlighting, and reaffirming, the unique and specific skillset communicators have, Kolaczek lays out how communications professionals' capacity to facilitate dialogue, manage interpersonal interactions, and their ability to advocate for organizational alignment between values and actions, is essential to navigating cancel culture.

Communicators will find themselves thoughtfully reflecting on:

• Their role in healing divisions
• How to view cancellation as an opportunity for dialogue
• Ways to understand the grey area found in cancel culture
• Learning how to measure their responses to navigating a cancellation in gentler ways, as opposed to a harsh determination of success or failure

Kolaczek deftly guides communicators through various aspects of cancellations, offering advice and guidance along the way that culminates in 21 helpful and insightful recommendations for dealing with cancel culture. Whether communications professionals are working with a company, nonprofit organization, or an individual, this will be a must-read to help them understand, be comfortable with, and skillfully move through a cancellation.